COVID-19

October 9, 2020

 

Dear 3HC Team, Patients, and Community,

Keys to success…Discipline, Communication, and Participation. These three intentional action words are essential for success in all endeavors of our lives. Discipline in thought and process. Transparent communications to all affected parties. Participation by all who are expecting gain or progress. These are the focus areas I see that the 3HC Team has excelled in during the Coronavirus pandemic and risen to the many challenges engaged by being adaptable, flexible, and committed.

Since March, the 3HC Team has made to over 150,000 care visits to our patients and experienced only 20 team member COVID infections. This is only achievable by the disciplined practice of the prevention policies and procedures developed and implemented in response to the pandemic. It has required participation by all to achieve such a milestone. I am truly proud of the team’s commitment to caring for each other to be ready to care for our patients.

My challenge to each of you is to continue to wear your mask, wash your hands frequently, and maintain social distance at work, home, and the public. You never know where the virus will be present.

I also have another challenge for you. VOTE! Election Day is November 3rd. Research the candidates for all offices to ensure they represent the best interest of all citizens. Make sure you do your part in deciding who will lead our local, state, and national governments.  It is not only a right, but a responsibility we have as citizens to ensure the success of our country by participating in the process. In the last four presidential elections, an average of only 55.8% of the voting age population voted. Don’t be one that did not do their part in deciding the success of our great country.

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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September 11, 2020

 

Dear 3HC Team, Patients, and Community,

9/11. A Day of Remembrance in which we honor and pay our respects to those who perished in the terrorist attacks in New York, Washington, and Pennsylvania 19 years ago.  We also remember all those brave souls who responded to rescue and care for the lost and injured, and comforted and cared for those families and friends left behind.  That day, over 3,000 people lost their lives.  Out of that tragic day, we saw a unity of purpose and caring that has been unmatched as an example of what we can achieve when we work together as a nation to face and defeat that which seeks to separate us one from another.  My hope is that you will take a moment today to pause and reflect on the events of 9/11 and bring that same “united, can-do” spirit to the challenges we face today.

Today, the attacker is COVID-19.  Over the last 6 months it has claimed over 191,000 American lives.  The battle continues and each of you are the brave souls fighting this enemy.  Thank you for continuing to work together to care for patients and each other.  Thank you for doing your part to prevent and minimize the spread of the Coronavirus by wearing your mask, practicing social distancing, and washing your hands frequently.

But there is still another enemy waiting to attack us!

“Comfortable” is that enemy.  As the fight carries over to another month, and will for the months to come, we are tempted to get complacent and de-sensitized to the threat.  That is when Comfortable will attack us.  When we have let our guard down.  Don’t let Comfortable become your enemy!  Please stay cautious and alert.  Continue to be proactive in your practice of precaution.  Together we all win!

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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August 14, 2020

 

Dear 3HC Staff, Patients, and Community,

“People helping People” is the thought that summarizes our efforts at 3HC during the course of the COVID-19 pandemic. The Leadership Team met on Thursday via Microsoft Teams covering updates on the pandemic, supplies, financials, HR, referrals, etc. and an overwhelming feeling of confidence and  assurance came over me as I listened to the team as they presented. The calm, professional manner in which each leader spoke about their areas of responsibility and the teamwork that has been required to usher us through the most trying time was evident.

I want to take this opportunity to say thank you to the whole of the 3HC Family for their individual and collective roles they perform each day to make sure we are caring, not only for patients and families, but for each other as well. The flexibility and adaptability demonstrated from day one of the pandemic by this team is a testament to what can be accomplished by people who care when faced with incredible challenges. The benefits of a caring 3HC team has resulted in good, data-driven decisions that have kept our staff and patients safe, referrals brisk, and employee turnover low. This unselfish attitude reminds me of the Rotary International slogan “Service Above Self” which is lived out every day by our 3HC Team. We must continue to make good things happen for others in need each day.

The battle is not over. We must continue to practice social distancing, wearing masks, and hand washing to protect each other from the COVID-19 virus. We have come too far to let our guard down now. Let’s continue to take our responsibility seriously and do our part to end the pandemic.

“People helping People.” A simple thought that makes all the difference in this world.

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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July 31, 2020

 

Dear 3HC Staff, Patients, and Community,

“Don’t Ask. Wear Your Mask.” is the message on the digital billboard on Wayne Memorial Drive in Goldsboro. I cannot think of a better way to say it with the continued fight we have with the COVID-19 pandemic, now entering our 7th month of this battle.  3HC staff has been successful in minimizing the number of COVID infections by following the prevention practices implemented early in the pandemic. We continue to see increases in patients getting the Coronavirus and referrals of patients recovering from the virus.  Eleven of the 22 counties in the 3HC service area are considered “hot spots” for the pandemic, due to infection rate increases as of today.  We must be accountable to each other for protection and prevention of the spread of this virus!

On a personal note, I have had some of my extended family over the last few months contract the virus out in the public with minor or minimal symptoms and have recovered well.  Then July 10th, my dear uncle passed away after a brief illness, due to the COVID-19 virus.  The crisis we are in becomes very real when it does end the life of someone you love.  Please take this pandemic seriously.  It could be someone you hold dear that is the next casualty.

Thank you to all who are diligent in continuing the practices of social distancing, wearing masks, and hand washing to protect us all from the virus.  I urgently encourage all to help to end the pandemic by doing your part to protect the ones we love and care for each day.

“Don’t Ask.  Wear Your Mask.”  I do to protect you.

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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July 2, 2020

 

Dear 3HC Staff, Patients, and Community,

The July 4th holiday is upon us! A time to have fun with family and friends and celebrate our country’s Independence. At the same time, we are seeing another record day for new COVID cases on July 1st in North Carolina. A somber note of the reality that we are still fighting to defeat the Coronavirus. That taste of freedom from some of the restrictions we experienced in early June may have signaled the return to normal, only to create the need to continue the restrictions we are under today. We must remember our collective safety depends upon each of us making it the priority over our individual independence. Our interdependence on each other is a strength that will protect and heal our nation. Please celebrate this freedom of choice as well this holiday weekend.

Please continue the practices of social distancing, wearing masks, and hand washing that are keeping us healthy and safe at work, home, and in the public. Demonstrate personal integrity and accountability by doing these things, if not for your own protection, then for the protection of loved ones and the public.

Finally, a thank you to all those who have fought and died for the freedoms we enjoy today. Also, my sincere appreciation for those who continue to protect those freedoms today both here at home and abroad. We are in this fight against the pandemic together. Let us continue to make good things happen for those in need each day.

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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June 18, 2020

 

Dear 3HC Staff, Patients, and Community,

The many months we have been coping with the COVID-19 pandemic has created a feeling of weariness for many of us. Questions of when will this end, to when will a vaccine be approved, create anxiety, because no one has the answers we seek at this time. At the same time, we have experienced glimpses of hope and examples of compassion and caring that we would not ordinarily pay attention to, due to everything going well for us, individually and collectively. For many that weariness is reality, due to loss of a job or the illness or death of a loved one due to the coronavirus. 3HC has been fortunate to be able to keep staff employed and working when many hospitals have furloughed or laid off many employees, due to the impacts of the pandemic. We have been favored that our staff have not suffered high numbers of infections like many in other health care settings.

I want to thank the 3HC Team for being willing to adapt and be flexible to the changing conditions we have faced together. I ask that you continue to be understanding when asked to change your routine for the good of others in need. Please take a moment to count the blessings in your life while others are still suffering.

Today marks the beginning of National Certified Nursing Assistants Week! As part of the care teams that see our patients each day, the CNA’s see patients more frequently than most other caregivers. They provide essential care and contact with patients that is appreciated by all. Please join me in celebrating these vital members of the healthcare profession we all depend on each day!

As we settle into this phase of our “new normal”, please remember to continue the safe practices that are keeping you and all you come in contact with safe and healthy. I will issue updates every other week going forward. Know that we are continuing to make adjustments in how we are providing care to our patients and taking care of our people, as we work toward a better tomorrow for all to enjoy and thrive in.

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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June 11, 2020

 

Dear 3HC Staff, Patients, and Community,

Coronavirus infection rates are rising again in North Carolina. Three of the 22 counties in the 3HC service area are in the top 7 for cases per 10,000 residents in the state. The reality of these statistics shows us we must do a better job of protecting each other. Complacency is our enemy when it comes to caring for others. Even when we feel fine, we do not need to underestimate the devastating effects on the health of our loved ones this pandemic can have. Always be prepared with the proper PPE and maintain social distancing when in public or around family and friends.

In our efforts to stay physically healthy during the pandemic, make sure you are caring for your mental and spiritual health as well. Many of the Leadership team have shared how they have been taking time and opportunity to have fun and restore themselves during this stressful time. Taking walks, biking, talking with family, reading books, enjoying the outdoors, and even yoga have been some of the favorite activities they have resumed or discovered during the pandemic that have brought them a spiritual peace. Be intentional about caring for your mental health.

The golden rule comes to mind when I think of the challenges we are facing today. Caring is best demonstrated by intentional acts of kindness and understanding. Showing someone you care is always better than telling them you do. What will you do today to make a positive difference in the world?

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: June 5, 2020

 

Dear 3HC Staff, Patients, and Community,

There is always an opportunity to search for hope while suffering through difficult times. “Purposeful Actions” was the resulting theme in our weekly Leadership Team conference call this week.  Each member shared at least one positive outcome they have experienced or observed during the COVID-19 pandemic. Appreciation for family, work/life balance, teamwork, collaboration, and flexibility were expressed. A sense of urgency and being intentional in our actions due to the threat of illness or death has made what we hold dear more palpable. Therefore, being purposeful in each action we take to improve outcomes for ourselves or someone in need becomes more meaningful.

We have been successful in our efforts to care for each other and our community during this uncertain trial. Please take time to reflect on your positive outcomes during the pandemic. Please continue to focus on the good that we have learned and adjusted to in our “new Normal” and build on those positive habits. Guard against returning to “old habits” that have hindered our progress toward being the better part of someone’s day in the past. Even though we are still in the battle with the virus, I am encouraged by the growth of positive teamwork that has been realized so far.

Continue the safe practices that have kept us healthy. Be the example for others to follow. You are making a difference in the lives you touch each day. Be purposeful and intentional to make it a positive difference on every encounter.

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: May 29, 2020

 

Dear 3HC Staff, Patients, and Community,

We enter our fourth month of fighting the Coronavirus pandemic this weekend. The impact on our health and economy has been the leading story over these months. The personal and corporate impacts have been felt in all areas of our lives; spiritual, emotional, relationships included. I want to continue to encourage you to look for the good in the midst of the pandemic. When many of our friends and neighbors are furloughed or lost jobs, we are still able to be working to care for others in need. Continue to lend a hand to your neighbor who may be struggling. Remember our job is simply to make good things happen for others. To be the better part of someone’s day!

3HC has been blessed to serve in and be supported by many caring communities. Let’s remember to thank them for the opportunities those relationships allow us to be a part of. You make a difference with everyone you work with or care for each day.

Continue the safe practices and social distancing that has kept us safe so far. Even when others do not, set the good example of prevention and protection for others to emulate.

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: May 22, 2020

Dear 3HC Staff, Patients, and Community,

Blessings and tribulation continue to define the Coronavirus pandemic for our staff and communities. The statistics of infections, deaths, and recoveries are updated daily as headline news in every media. Our mission of compassionate care brings our staff in to the homes and lives of the patients and families we serve each day. Their needs for care are met, not only with your clinical skills, but your friendly and sincere encouragement as well. I choose to focus on the blessings and positive outcomes that we are experiencing individually and collectively. I encourage everyone to exercise the same spirit of victory to come that was exhibited by all those who served bravely in the cause of freedom and that we remember this Memorial Day weekend.

Your sacrifices and bravery in this war against the pandemic are heroic as well. I appreciate all that everyone is doing to stay safe and healthy in order to care for others in need. Some have suffered and recovered. Others have had loved ones that have fought a brave battle and suffered loss. However, all can have hope in the days and weeks ahead that we will celebrate the victory to come.

Continue the safe practices and social distancing that has kept us safe so far as you enjoy time with family and friends this Memorial Day weekend. 

Sincerely Thankful,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: May 15, 2020

Dear 3HC Staff, Patients, and Community,

Perseverance and commitment have become highlight traits I have seen exhibited by many of our staff and the community during the COVID-19 pandemic.  As we enter our third month of intense combat against the coronavirus, it would be easy to give in and accept the general feeling that we are through the worst of this challenge.  When the news is filled with scenes of people returning to “normal” life activities, without regard for protection of themselves and others, it would be easy to let your guard down.  I want to encourage you, and your family and friends, to continue to practice those “acts of caring” that have brought us to this point…social distancing, infection control methods, and PPE. 

The Governor of North Carolina, and his team, are using data-driven statistics to decide how and when to open the economy and loosen requirements under the Stay at Home order.  3HC is also taking the same approach to ensure we are protecting our staff and patients.  A very telling statistic was shared this week with our Leadership Team.  3HC visiting staff have made over 38,000 patient visits since March 5th, with only one staff member testing positive for the Coronavirus!  That is an outstanding achievement in the environment we are in today.  Only through your perseverance and commitment to protecting yourself and the community could that be achieved.  Thank you all for setting such a caring example for others to follow. 

I want to encourage you to continue to care for each other and your community to defeat this pandemic on our terms.  Our “new normal” will contain many of the things we have become accustomed to during the pandemic.  We want to take the best of what we have learned during this time to carry forward and make the future we look forward to even better.  Thank you for your commitment to that future.

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: May 8, 2020

Dear 3HC Staff, Patients, and Community,

This is National Nurses Week, and I want to express my sincere appreciation for all that our nurses do for us in providing wonderful care to patients in need each day.  This year it has a very special meaning in the spotlight of the pandemic.  True Heroes are among us in the presence of the nurses we depend on to go in to face the COVID-19 Coronavirus, putting themselves in harm’s way to care for the victims of this pandemic.  We celebrate you for choosing a career that is challenging, rewarding and noble, in your mission to care for others.  Thank you. 

We continue to strive to overcome the Coronavirus by practicing social distancing and safety precautions.  Over 44 states have lifted or loosened “shelter in place” restrictions.  Now is the time we need to be more mindful of our use of PPE, safe practices and infection control measures.  

This week, the reality of the pandemic has come home to me as well.  My mother and brother-in-law are now being tested for the virus.  We tend to think it will only “happen to someone else, not me”.  I want to encourage you to think of not just yourselves, but your loved ones who may not be able to weather the pandemic as well as you.  Please help protect them by protecting yourself against the Coronavirus. 

We are preparing for the “new normal” to come.  Cautious and deliberate steps are being planned and implemented with your safety in mind.  One of the best tools we can use in this preparation for the future is a positive state of mind.  I want to thank you all for the positivity that has been displayed as we work together in this unprecedented challenge.  That team spirit and “can do” attitude is showing through and is appreciated by all.  You make me proud to be a member of the 3HC Family. 

Take Care,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: May 1, 2020

Dear 3HC Staff, Patients, and Community,

More states are “reopening the economy” in search for a return to normal. Normal life as we knew it before the COVID-19 Coronavirus pandemic is more than likely not the “new normal” we will return to in the weeks to come. We are 7 weeks into the extreme response required to fight the Coronavirus. We have been spared the catastrophic impact that we have all seen in Italy, New York, and surrounding areas of the Northeast.

3HC has been fortunate in that no employee has contracted the COVID-19 virus to date. We continue to monitor staff daily to protect them and others they may care for or are exposed to. PPE is still a priority to acquire and supply to our staff. Our referrals and census have been impacted, but we have continued to utilize our staff and keep them working. The use of technology to communicate and deliver care in a virtual, safe manner has been most valuable. I want to remind each of you to continue the social distancing and other safe practices that have protected us so far. Please do not let your guard down and be lulled into a false sense of safety because you see indications of “normal” life returning around us.

3HC’s Mission Statement says, “To set and surpass Standards of Community-based care to provide the right care, at the right place, at the right time throughout life’s journey.” I am proud of the 3HC Family for living up to this mission statement daily and particularly during this crisis. The commitment and collaboration of our staff, and the generosity of our communities, has resulted in the positive results we have experienced in this challenging time. Please continue to focus on doing good things for others each day, as we start to enter our “new normal” we are looking forward to today.

With Deepest Appreciation,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: April 24, 2020

Dear 3HC Staff, Patients, and Community,

The trends of the COVID-19 Coronavirus are starting to show improvement, and the Governors are starting to loosen shelter in place restrictions and open the economy back up. This is encouraging news for everyone. However, I want to urge each of you to continue your safe practices to prevent the spread of the COVID-19 infection. Remember that you may be healthy and able to fight the virus, but many of our family and community members are compromised with unrelated illnesses and are susceptible to getting the virus. Please do your part in protecting others and maintain the social distancing that has proven to be effective in flattening the curve.

This week 3HC has not experienced the rapid and significant developments and changes of the previous weeks, due to the Coronavirus and the resulting response actions. We continue to place our staff and patients as the top priority and are working diligently to secure much needed PPE. The community and vendors continue to support our mission of compassionate care with donations. We are very appreciative and thankful for their kindness.

3HC’s Vision Statement is “To enhance the lives of the communities we serve through innovative care delivered by an inspired team.” I am proud of the response the 3HC Team has given in these many weeks fighting the virus. I want to encourage you that we must continue to stay focused on the care of our patients and staff and to make good things happen for those in need today and every day.

In appreciation for you,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: April 17, 2020

Dear 3HC Staff, Patients, and Community,

Talk of recovery by the President and Governors this week is an indicator of progress in the fight to defeat the COVID-19 Coronavirus. The numbers of cases, deaths, and recoveries continue to be watched intently for the anticipated downturn that will suggest a return to more “normal” days ahead. I want to encourage everyone, particularly, our “Healthcare Heroes”, to stay focused on the prevention, containment, and treatment activities that have brought us this far in the battle. There is still much to be done and I am proud of the progress we have made together as a healthcare agency and as a community.

3HC continues to adapt to the conditions and rules dictated by the Coronavirus. We continue to screen and test staff and patients for signs and symptoms to prevent infection. We have been creative in securing and providing PPE to keep staff and patients safe. Donations and supports continue to arrive for our care providers and we are very thankful for the community we serve for this tremendous outpouring and helping to meet the need. Policy and practices are being updated in response to the changes in restrictions allowed by Federal and State regulations to ensure we can care for patients and families in appropriate ways under these circumstances.

3HC’s Core Values…Compassion, Innovation, and Excellence… have never been more evident than in our people’s response to this pandemic. Everyone has had their usual home and work activities affected significantly as we pull together to make good things happen for those in need each day. We are stronger when we work together and support each other in this challenge. Thank you for demonstrating what it means to be a “caring community” and know that we are here to support and care for you.

With care and respect,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: April 9, 2020 

Dear 3HC Staff, Patients, and Community,

The COVID-19 coronavirus continues to spread here in the United States. However, we are seeing signs of recovery in China and reduction of hospitalizations in Italy, which gives us hope that our time of healing is on the horizon. Please continue to put social distancing and safe practices as priority in your daily activities if you must be in public settings. Continue to stay at home as much as possible. Evidence shows that these efforts are having an impact on reducing the spread of the virus.

Thank you to the many people and companies that have donated PPE supplies for the protection of our staff and patients. You are making a tremendous difference in our ability to care for patients and families in the home. Positive attitudes and a “can do” spirit are evident in the face of this challenge. I have had the honor and opportunity to witness this in the many conversations and visits with staff and community members this week. My admiration and respect for each of you has grown beyond expectations, as we work together to overcome this trial.

During this Easter holiday weekend, please take time to rest and reflect on the good in this world. Share the hope and love you have for one another in our time of trial. Know that we will be resilient in the difficulties we face. As always, be confident in knowing you are making a positive difference in the lives of the communities we serve each day.

With the highest respect,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: April 2, 2020

Dear 3HC Staff, Patients and Community,

COVID-19 continues to spread across the country, with the peak yet to be realized here in the United States. Estimates based on modeling anticipates the peak for North Carolina to be late April. The “shelter in place” order by Governor Cooper on March 27th, and social distancing, should help in mitigating the spread here at home. I want to encourage everyone to continue these safe practices that we have become accustomed to in our fight against COVID-19.

The safety, health, and well-being of our staff and patients continues to be our top priority. PPE supplies, through purchase and donations, are being provided to 3HC staff to help ensure their protection. We have updated our visitation policy at Kitty Askins Hospice Center and the SECU Crystal Coast Hospice House. Improvements have been implemented for heightened awareness in the screening of our visiting staff as well.

I want to thank everyone for going above and beyond in order to care for our patients. I have talked with many of our people and heard stories that gives great encouragement that we have a strong team that works in harmony to ensure we are adapting to this pandemic, in order to return our communities to health, in spite of the challenges we face.

As we approach the Easter holiday and our usual observance of Good Friday on April 10th, during this time of a national pandemic, our leaders will be working with their departments on staffing needs. This holiday has special significance for many. Take time to reflect on the important elements in our lives that are magnified in this time of trial we are in…health, family, faith and community.

Please continue to care for one another. Not every day can be a mountain top experience, and we realize the most growth when we are in the valley. I know we are learning and growing at an accelerated pace in this pandemic. We will come out of the valley with a strength and courage that can withstand any challenge we face together.

With respect for each of you,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Video Message from Dean Lee, 3HC’s CEO: March 27, 2020

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Update: March 20, 2020

Dear 3HC Staff, Patients, and Community,

As the reports of COVID-19 cases continue to climb, I am encouraged to see the compassionate teamwork in action to fight the spread of Coronavirus here at home and abroad. We continue to be diligent in monitoring and communicating with CDC, DHHS, and local health agencies to ensure we are doing everything possible to protect our staff and patients. To date, we have not cared for a known case of COVID-19 at 3HC. We have appropriately tested anyone with suspected symptoms, in compliance with CDC protocol.

To 3HC staff, first and foremost, I want to encourage each of you to continue to care for yourself first in order to be able and available to care for those who depend on your expert skill and attention. Do not risk exposure to infection without the proper use of PPE. Make use of tele-visits where appropriate, and care calls to limit exposure and to reassure your patients and families.

We are also very much aware of the financial stress you may be experiencing due to this pandemic. As you may have heard, yesterday the President signed into law a bill (Emergency Paid Sick Leave Act) which provides team members with paid leave when they miss work for COVID-19 related reasons. Please watch for future updates, as they come in daily. Information will be posted in your location, as soon as available, including FAQ’s to help answer your questions.

Also, should you need a confirmation letter from Human Resources of your employment status for childcare (to verify your working hours), please email Kadie Moore at: kmoore@3hc.org.

I am most hopeful with the reports of innovation and collaboration, to make care safely available to all in need. I am also genuinely proud of the stories from our own 3HC staff going “above and beyond” to provide compassionate care in this extraordinary time. You are all “heroes” for the care and compassion you provide to our patients and community. I want to thank each of you for your commitment to caring for each other and the community.

With sincere appreciation,

Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: March 17, 2020

Dear 3HC Staff, Patients, and Community,

The impact on our lives of the COVID-19 virus continues to grow and has created new opportunities for each of us to fight the spread of the virus and for us to care for each other.  We continue to monitor the guidance of the CDC, DHHS, and other reliable sources for best practices to meet this challenge. “Social Distancing” has become a first step in reducing exposure to the virus and several additional steps have been implemented at 3HC to minimize exposure out of an abundance of caution for our staff, patients, and community.

The following precautions and practices have been implemented to further strengthen our Emergency Preparedness Plan in addition to the measures implemented in our March 12th update to you.

Administrative

  • All staff will work remotely via virtual office where feasible
  • All 3HC staff will self-monitor each day using the most current CDC tool and if screen is positive will be handled per protocol

Kitty Askins Hospice Center and Crystal Coast Hospice House

  • Visitors will be limited to 1 at the time (immediate family only)
  • Visitors will continue to be screened using the current CDC tool upon entry to the facility. Those who screen positive will be handled per protocol
  • Visitors will be asked to remain in their loved one’s room at all times
  • Deliveries to the facility will be accepted at the front door

Home Health and Hospice

  • All patients and family members living in the home will be screened using the current CDC tool and those who screen positive will be handled per protocol

Your safety, care, and well-being are 3HC’s top priority as we work together to overcome the Coronavirus. We continue to encourage you to practice healthy infection preventions such as washing your hands, covering your cough, staying at home if you are having any illness symptoms, and contacting your health care provider if you need assistance. I will update you as new information is available. I want to thank each of you for your commitment to caring for each other and our community.

Yours in Care,


Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.

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Update: March 12, 2020

Dear 3HC Patients, Staff, and Community,

With the continued spread of the novel coronavirus, COVID-19, 3HC is taking every precaution available to protect our patients and staff from exposure and infection. To date, we have not cared for any patients with the novel coronavirus. However, we continue to monitor daily for new information from the Centers for Disease Control (CDC), the NC Department of Health and Human Services (NCDHHS), and the Centers for Medicare and Medicaid Services (CMS).  We are following specific guidance from these agencies to anticipate and respond to the needs of our patients, staff, and community.

In addition to our Emergency Preparedness Plan, we have implemented additional precautions to mitigate the spread of the virus as much as possible. The following additional measures are currently in effect:

Kitty Askins Hospice Center and Crystal Coast Hospice House

  • All patients admitted to the centers will be screened using the CDC tool and if screen is positive will be handled per protocol.
  • Visitors will be limited to immediate family only and will also be screened using the CDC tool upon entry to the facility. Those who screen positive will be handled per protocol.
  • Visitors will be asked to sign in with date/time and relationship to the patient.
  • We encourage other family & friends to communicate via electronic means such as phone, facetime, skype, etc.
  • Only essential volunteers will be allowed in the facility.
  • No food deliveries will be accepted from outside entities such as churches/community groups, etc. at this time.

Home Hospice

  • Volunteers will not be allowed to visit home hospice patients that are residing in facilities (SNFs/ALFs) until further notice.
  • All patients being admitted to 3HC will be screened using the CDC tool and those who screen positive will be handled per protocol.

Home Health

  • All patients being admitted to 3HC will be screened using the CDC tool and those who screen positive will be handled per protocol.

As the COVID-19 situation continues to evolve rapidly, 3HC is committed to serving our community with care, information, and prevention during this challenging time. We encourage you to practice healthy habits such as washing your hands, covering your cough, staying home if you have any illness symptoms, and contact your health care provider if you need assistance. I will continue to update you as new information is available.

Sincerely,


Dean Lee, CEO
3HC- Home Health & Hospice Care, Inc.